About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this

As a Tapster you will:

• Scope projects, build business cases and assist with the integration of our products and other platforms working knowledge
  
• Analyse requirements of merchants and coordinate with their development team for product integration
  
• Attend technical inquiries from merchants from the ticketing system
  
• Troubleshoot technical issues via online meeting
  
• Build, enhance and maintain on a progressive basis all technical documentation
  
• Provide gateway and feature functionality training as required to merchants and partners
  
• Provide technical product support and help resolve merchant account or gateway issues
  
• Coordinate between customer care, sales and technical team for product integrations
  
• Organise training sessions regarding developments in product
  
• Understand the payment domain within the local, regional and global markets
  
• Work with engineers across the company to build new features at large-scale
  
• Improve engineering standards, tooling, and processes
  Solving tickets (New Integration Issues + Production Issues)
  
• Do integrations Scoping for new merchants
  
• Arrange meetings with merchant developers to troubleshoot issues
  
• Coordinate with product team to test APIs
  
• Write documentation for APIs
  
• Suggest new features to the product team/management
  
• Track the issues related to a merchant integration
  
• Guide new merchants through the integration process, ensuring a smooth and efficient go-live experience.
  
• Collaborate with development teams to address technical requirements and overcome integration challenges.
  
• Develop and deliver technical training sessions for merchants, empowering them to maximize the potential of our payment services.
• Create comprehensive documentation and resources to support developer understanding and implementation.
• Conduct thorough testing of merchant integrations to identify and address potential issues before they impact the live environment.
• Collaborate with internal teams to enhance testing protocols and maintain the highest standards of quality assurance.
• Provide Expert technical support to existing merchants, troubleshooting complex issues and ensuring swift resolution.
• Collaborate with our development team to escalate and resolve intricate technical challenges.
• Serve as a technical liaison between merchants and our development team, speaking the same language as developers to facilitate clear and effective communication.
• Actively engage with the developer community to stay informed about industry trends and emerging technologies.
• Carry out other duties, as assigned based on the demands of the business and growth of the role.

What you will bring to the party:

• 2-4 years of role-specific experience with an understanding of Fintech
  
• Preferred degree, but real-world experience is also accepted
  
• Understand APIs, Mobile SDKs, Web SDKs
  
• Working knowledge on API tools
  
• Understand the basic web and mobile programming concepts
  
• Ability to build credibility and develop client/merchant/stakeholder relationships
  
• Ability to articulate support and meet client requirements
  
• Growth mindset and solution-driven approach
  
• Strong interpersonal skills and ability to lead small engagements
  
• Effective prioritization and organization of work
  
• High productivity and innovation focus
  
• Excellent communication skills in English, with a preference for Arabic language ability
  
  

Are you ready to shape the future of payments in MENA?