About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

The Operations Team

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this

As a Tapster you will:

• Attend technical inquiries from customers on Live Chat, Email & Telephone

• Troubleshoot technical issues via online meeting

• Analyse requirements of merchants and coordinate with their development team for product integration

• Build, enhance and maintain on a progressive basis all technical documentation

• Provide gateway and feature functionality training as required to merchants and partners

• Provide technical product support and help resolve merchant account or gateway issues

• Coordinate between customer care, sales and technical team for product integrations

• Organise training sessions regarding developments in product

• Understand the payment domain within the local, regional and global markets

• Work with engineers across the company to build new features at large-scale

• Scope projects, build business cases and assist with the integration of our products and other platforms 

• Improve engineering standards, tooling, and processes

• Carry out other duties, as assigned based on the demands of the business and growth of the role.

What you will bring to the party:

• 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups

• Preferred degree, but real-world experience is also accepted.

• Ability to establish credibility and internal relationships

• Understanding of client/merchant/stakeholder care

• Awareness of how your role supports the business

• Enthusiasm for working in a growing fintech

• Ability to work in a team and follow daily tasks

• Skills and knowledge to actively participate in meetings

• Ability to deliver work on time

• Problem-solving and quick-thinking skills

• Ability to organize information and ask relevant questions

• Strong communication skills in English, with a preference for Arabic language ability

Are you ready to shape the future of payments in MENA?